HRPlatformUXOverhaul

Challenge

The platform had accumulated years of feature debt without a coherent design layer. HR admins and employees both struggled with inconsistent navigation, overloaded screens, and no design system, resulting in high churn from usability frustration.

Solution

Conducted a full UX audit and stakeholder research cycle, then rebuilt the experience layer in phases — starting with the highest-friction workflows. Delivered a component library that aligned the web and mobile teams for the first time.

Process

1. +Conduct 18 user interviews across HR admin, employee, and manager roles across three countries.
2. +Run competitive usability benchmark against two market leaders.
3. +Prioritise redesign queue by churn-impact and development feasibility.
4. +Design and iterate core flows in Figma with weekly review checkpoints with product and engineering.
5. +Build and document design system with contribution guidelines for the internal team.

Result

Transformed a compliance-focused legacy tool into a usable daily work companion — reducing churn, improving NPS, and giving the internal product team a shared design foundation to build on.